J Burkholz

Dog lover and REALTOR, in that order.

J is a dedicated real estate salesperson and former trainer with over 15 years of experience in office and call center environments providing service to a wide range of customers—both internal and external.

Their superpower is explaining complex subjects in a way that the listener can relate to their past experiences and existing knowledge. J is a driver of customer satisfaction scores and sales but adds additional value with their skills in legal compliance, professional communication, design, inclusion & diversity, technology, and mathematics.

J is always seeking opportunities to utilize their vast and varied skill set to assist others in creating efficient, fair, profitable, and pleasant experiences for every party involved.

Knowledge of Landlord-Tenant, Advertising, and Fair Housing Laws: Understands the legal obligations and limitations that apply to all interactions between a property owner, their representatives, and their tenants. Always makes compliance a top priority, including advertising available properties, contacting potential renters, receiving and processing applications, collecting rent, interacting with current tenants, filing evictions, and completing move-outs.

Customer Relations: Begins every interaction by asking questions and actively listening to feedback to get all information before responding or acting. Addresses the customer’s feelings and builds rapport before quoting laws or facts. Practices empathy and understanding throughout the entire relationship. Sets proper expectations to avoid disappointment, admits when an answer is not known or when a request is outside of their scope of support, and makes consistent effort to surprise customers with better service than anticipated.

Organization and Project Management Skills: Meticulously arranges all resources for efficient access by everyone necessary while maintaining the security of Personally Identifiable Information (PII) and other confidential data. Can maintain and streamline schedules for over 100 employees to maintain appropriate time and skill coverage as business needs dictate. Follows the Project Management Institute’s system for initiating, planning, executing, controlling, and closing a project combined with the Information-Technology Service Management system for Continuous Process Improvement.
Software Use, Understanding, and Development: Has advanced experience with a wide range of software from standard office applications like Microsoft Office (Word, Excel, PowerPoint, Publisher, Visual Basic) and the Adobe Creative Suite (Photoshop, Illustrator, Audition) to more industry-specific applications like Matterport 3D Scanning, Sketchup 3D Autocad, and Buildium Property Management. Extensive experience developing websites on the WordPress framework, including Property Management sites utilizing WP-Property and Elementor.
Mathematics: Intuitively understands numbers, their relation to each other, and how to map them over time. From simple mental mathematics like multiplication, division, percentages, and exponents to more complicated graphing, budgeting, and financial and statistically analyses, J is very comfortable and confident with mathematics.

Designations & Licenses

Nevada Property Management Education
2020

Short Sale and Foreclosure Specialist Designation
2019

Military Relocation Professional Designation
2019

Platinum-certified Green Business Owner Support/Engineering Liaison Tier II
2019

Nevada Real Estate Salespersons License
2019

Colorado Real Estate Broker-Associate License
2017

AMBCS, ITIL® v3 Foundations Certification
2017

PMI Project Management Bootcamp
2014

Employment History

Nevada Real Estate Agent
Team Leader
The Burkholz Team at RE/MAX Advantage
October 2018 – Present

Technical Trainer & Lead
Recruiter, Trainer, & Tech/Security Lead
RE/MAX Headquarters
February 2016 – September 2018

Representative of the CEO
Team Trainer and Contract Lead
Sprint Wireless
April 2015 – February 2016

Senior AppleCare iOS and OS X Specialist
Support/Engineering Liaison Tier II
Trainer for iOS & OS X
Apple, Inc.
September 2012 – January 2015

Learning Specialist & Curriculum Developer
Multiple Campaigns
Sitel Operating Corporation
February 2009 – November 2012

Property Manager, 4-plex
Private Property Owner
August 2006 – March 2015

Recruiter and Trainer,
Municipal WiFi Support
Convergys Outsourcing Center
August 2006 – December 2008

Assistant Manager, 2 Locations
Circle K
April 2006 – August 2006
(explanation available for short tenure)

Assistant Manager
Borders Cafe
June 2005 – April 2006

Assistant Photo Lab Manager
Kodak
April 2004 – July 2005

Property Rehab Technician
(Minor: Weekends & Holidays)

Private Property Owner
August 2003 – August 2006

Property Rehab Technician
(Minor: Full-time Summer)

Private Property Owner
June 2003 – August 2003